Privacy Policy
JoySparkHere respects your privacy. This policy explains what personal information we collect, how we use it, and the rights you hold as a guest of our Queenstown venue.
Our Commitment
Discretion as a Standard
JoySparkHere is a 100% offline, in-person luxury casino and hotel. Because we do not operate online gaming or remote accounts, the data we collect is limited to what is necessary for reservations, hospitality, and legal compliance.
This policy applies to all guests, visitors, and members of the Black Diamond club. It was last updated in 2026 and is governed by New Zealand privacy law.
If you have any questions, please contact our concierge team using the details at the bottom of this page.
Data Collection
Information We Collect
We collect only the personal information required to deliver a safe, personalised, and legally compliant hospitality experience.
Identity & Verification
Full name, date of birth, passport or driver licence details, and proof of age used for venue access and regulatory checks.
Contact Details
Phone number, email address, and residential or correspondence address used to confirm reservations and respond to enquiries.
Payment & Deposit Data
Billing information, cardholder name, and transaction history processed through our secure, on-site cage and finance office.
Security & Access Logs
CCTV footage, access control records, and incident reports retained for guest safety and regulatory requirements.
Purpose
How We Use Your Data
Your information is used to deliver reservations, personalise your stay, and meet the obligations of a licensed offline casino and hotel operator.
Reservations & Hospitality
Confirm suites, dining, salon bookings, and private events; prepare rooms and preferences before arrival.
Age & Identity Verification
Comply with legal age and identity checks required for casino entry and high-limit play.
Payments & Cage Services
Process deposits, chip purchases, credit lines, and final settlement through our secure finance office.
Member Communications
Send invitations, updates, and personalised offers to Black Diamond members and registered guests.
Cookies & Tracking
Cookies on Our Website
Our website uses a minimal set of cookies to remember your preferences and measure how visitors find the site. We do not use third-party advertising trackers or behavioural profiling.
When you visit joysparkhere.com, you may see a small banner asking you to accept cookies. You can decline non-essential cookies at any time through your browser settings.
Read the Cookie Policy
| Category | Purpose | Duration |
|---|---|---|
| Necessary | Site function | Session |
| Preferences | Remember choices | 1 year |
| Analytics | Visit statistics | 13 months |
Data Sharing
Who Sees Your Information
We do not sell or rent personal information. Data is shared only with trusted service providers and regulatory bodies as required by law.
- Regulatory authorities for licence compliance, anti-money laundering checks, and age verification.
- Service providers such as payment processors, IT support, and security contractors bound by strict confidentiality.
- Internal departments on a need-to-know basis, including concierge, cage, and guest services.
- Marketing affiliates do not receive guest data for promotional targeting.
Your Rights
Control Your Information
Under New Zealand privacy law, you have clear rights over the personal information we hold. Use the accordion to explore each right and how to exercise it.
You may request a copy of the personal information we hold about you. We will provide it within 20 working days unless a legal exception applies.
If your details are inaccurate or incomplete, you may ask us to update them. We will verify the change and correct our records.
You may request deletion of personal data that is no longer required for legal, operational, or regulatory purposes. We will confirm what can be removed and retain only what the law requires.
You may object to receiving marketing communications or request that we limit the processing of your data in specific circumstances.
Where applicable, we can provide your data in a structured, commonly used format so that you can transfer it to another provider.
Questions
Contact Our Privacy Office
For questions, access requests, or complaints about how we handle personal information, please contact our team directly.
joysparkhere@gmail.com
Telephone
+64800695263
Address
47 Gorge Road, Queenstown 9300